With the updated version of our app, you can select one of two options: you can either securely link a payment card in the app and use it to pay and collect stamps, without the need of a pre-loaded balance; or you can choose to only collect stamps and pay with an alternative payment method (e.g cash).
If you already had a balance on your account, this is still available and yours to use up. You’ll find it at the bottom of your payment tile on the home screen (see example below). Just scan the QR code when ready to pay and it will take payment from your balance or linked payment card.
If you do have a pre-loaded balance we’d still recommend you link a payment card so you don’t have to worry when it starts to run low.
We know top-up is something a lot of people like – a good way to manage your coffee budget! So we will look to resurrect it as an option in the future.
If you think there is an issue with your balance please contact us at email@example.com